FAQs
FAQs
Ordering, delivery info and more
The Lunchbox Queen is open for orders 24/7. All emails and queries will be answered during our office hours: 9am - 3pm Monday to Friday. Orders will be dispatched within 1 working day. Please allow 2 working days during busier sale times.
Experience the convenience of Click & Collect – a hassle-free way to shop online and grab your items at The Lunchbox Queen HQ in New Lynn, and the best part? It's completely FREE!
Pick-up is available weekdays only.
For all orders no matter what the shape or size, there's a flat rate of $8.95.
If you're in a rural area, select the Rural Delivery option for a flat rate of $12.95. This is to accommodate the additional charges we incur.
Delivery time is overnight on working days for North Island, and two working days for the South Island. Please allow an extra working day or two for rural deliveries.
PLEASE NOTE THAT WE CANNOT DELIVER TO PO BOXES.
We now offer a flat shipping rate of $25 for orders to Australia. However, due to rising costs and the fluctuating nature of international shipping charges, we reserve the right to adjust this rate if needed. If any changes apply to your order, we’ll be in touch before shipping.
Personalisation
Please allow an additional 2-3 business days for processing, as these items take a little longer to prepare. During sales or busy periods, feel free to reach out if you’re unsure about delivery times—we’re here to help!
When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date.