Contact Information
Contact Details
Hours
The Lunchbox Queen is open for orders 24/7. All emails and queries will be answered during our office hours: 9am - 3pm Monday to Friday. Orders will be dispatched within 1 working day. Please allow 2 working days during busier sale times.
Click & Collect
Order Pick-up in New Lynn
Experience the convenience of Click & Collect – a hassle-free way to shop online and grab your items at The Lunchbox Queen HQ in New Lynn, and the best part? It's completely FREE!
Pick-up is available weekdays only.
How It Works
- At checkout, choose the 'Pick Up' option in the Delivery details section.
- Complete your order and payment – that's all you need to do! We'll take care of reserving your items and preparing them for collection during our warehouse opening hours.
- Once your order is ready for pick up, we'll reach out to you promptly. An email will be sent with the pick-up address and notification that your items are ready for collection.
Shipping Information
New Zealand
For all orders no matter what the shape or size, there's a flat rate of $8.95.
If you're in a rural area, select the Rural Delivery option for a flat rate of $12.95. This is to accommodate the additional charges we incur.
Delivery time is overnight on working days for North Island, and two working days for the South Island. Please allow an extra working day or two for rural deliveries.
PLEASE NOTE THAT WE CANNOT DELIVER TO PO BOXES.
Australia
Due to the increasing cost of shipping between New Zealand and Australia, we can no longer ship to Australia for a flat fee. If you are looking to place an order from Australia, you are welcome to contact us for a postage quote first as we may be able to offer a reduced rate for small and light parcels.
Personalisation
Please allow an additional 2-3 business days for processing, as these items take a little longer to prepare. During sales or busy periods, feel free to reach out if you’re unsure about delivery times—we’re here to help!
Pre-Orders
When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date.
