Privacy policy

The Lunchbox Queen is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us through our website www.thelunchboxqueen.co.nz or via other communication channels. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal information in several ways to provide a better shopping experience and to fulfill our obligations to you.

Personal Data You Provide to Us:
When you interact with us, we may collect the following information:

  • Contact Information: Name, email address, phone number, and shipping address when you create an account, make a purchase, or subscribe to our newsletter.
  • Payment Information: Credit card details or other payment methods when you make a purchase.
  • Order History: Details of products you’ve purchased and any interactions with our customer support team.
  • Communications: When you contact us via email, phone, or chat, we may store your messages.

Automatically Collected Information:
When you visit our website, certain information is automatically collected, such as:

  • Device and Browser Information: IP address, browser type, and device information.
  • Cookies and Tracking Technologies: We use cookies to enhance your shopping experience. These cookies track your browsing behaviour and preferences.

Third-Party Information:
We may collect data from third-party sources to enhance your user experience, such as social media logins (if applicable), and external marketing platforms.

2. How We Use Your Information

We use your personal information to provide, improve, and personalize our services, including but not limited to:

  • Fulfilling and processing your orders.
  • Communicating with you about your order status, product updates, and promotional offers.
  • Managing your account and providing customer service.
  • Personalizing your shopping experience, including showing you products that may interest you.
  • Analyzing usage trends to improve our website and product offerings.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:

  • Service Providers: We use third-party service providers to help us operate our business (e.g., shipping companies, payment processors, and marketing platforms).
  • Legal Obligations: We may disclose your information if required by law or to protect the safety, rights, or property of The Lunchbox Queen, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction.

4. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your data during transmission and storage.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you in the event of any breach as required by law.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to your personal information if inaccurate.
  • Deletion: Request that we delete your personal information.
  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience and analyse website performance. You may adjust your browser settings to refuse cookies or notify you when cookies are being used. However, disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any linked websites before providing personal information.

8. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated policy will be posted on this page with the effective date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: hello@thelunchboxqueen.co.nz