When the lunchbox is still good but the lid has given up... choose a spare!
NB All replacement lids DO include a set of silicone seals, and toggles.
Lid not closing properly on your Go Green? This is always because there is an issue with the silicone seals. Either one or more will be missing, or the seals have not been put back into the correct compartments, or the seals have not been pushed down properly into the grooves. Please check all these things first. If you just need a new silicone seal ring.
We get it—when kids need something, they need it fast! That’s why we work hard to ship your order as quickly as possible. Most orders are sent out the same or next working day, depending on how busy we are. For the North Island, delivery is usually overnight on working days, and for the South Island, it typically takes around two days. Rural areas may take an extra day or two.
If your order includes personalisation, please allow an additional 2-3 business days for processing, as these items take a little longer to prepare. During sales or busy periods, feel free to reach out if you’re unsure about delivery times—we’re here to help!
For returns, no worries! If it’s not quite right or there’s a problem, just get in touch. We’re happy to help with returns or exchanges within 30 days, as long as the item is unused, in its original packaging, and in the same condition as when it arrived.
Tested by our family for yours.
Every product we offer has been put through its paces by us, so you can trust it to handle the daily rough-and-tumble. We’ve ensured everything is built to last—no flimsy stuff, just reliable quality that fits perfectly into Kiwi family life.
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