For maximum thermal efficiency: preheat or pre-chill the product just prior to use. Fill with hot/cold tap water, attach lid, let stand 5 to 10 minutes and empty water. After filling container with contents, re-cover with lid to increase thermal efficiency. Never use a microwave, conventional oven, or other heat source for this purpose.
We get it—when kids need something, they need it fast! That’s why we work hard to ship your order as quickly as possible. Some days it'll be sent out the same day, and other days it might be the next, depending on how busy we are. For the North Island, delivery is usually overnight on working days, and for the South Island, it takes around two days. If you’re in a rural area, just allow an extra day or two. And if you’re wondering about delivery times during a sale, don’t hesitate to reach out—we’re here to help!
For returns, no worries! If it’s not quite right or there’s a problem, just get in touch. We’re happy to help with returns or exchanges within 30 days, as long as the item is unused, in its original packaging, and in the same condition as when it arrived.
Tested by our family for yours.
Every product we offer has been put through its paces by us, so you can trust it to handle the daily rough-and-tumble. We’ve ensured everything is built to last—no flimsy stuff, just reliable quality that fits perfectly into Kiwi family life.