When you choose to Pay-it-forward, no matter the amount, you help us to provide direct support to locals in need through our products.
Every pay-it-forward is combined and turned into store vouchers, which charities use to get what they need for their community.
Thank you for your generosity. Together we can have a big impact, one pay-it-forward at a time.
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We get it—when kids need something, they need it fast! That’s why we work hard to ship your order as quickly as possible. Most orders are sent out the same or next working day, depending on how busy we are. For the North Island, delivery is usually overnight on working days, and for the South Island, it typically takes around two days. Rural areas may take an extra day or two.
If your order includes personalisation, please allow an additional 2-3 business days for processing, as these items take a little longer to prepare. During sales or busy periods, feel free to reach out if you’re unsure about delivery times—we’re here to help!
For returns, no worries! If it’s not quite right or there’s a problem, just get in touch. We’re happy to help with returns or exchanges within 30 days, as long as the item is unused, in its original packaging, and in the same condition as when it arrived.
Tested by our family for yours.
Every product we offer has been put through its paces by us, so you can trust it to handle the daily rough-and-tumble. We’ve ensured everything is built to last—no flimsy stuff, just reliable quality that fits perfectly into Kiwi family life.
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